Privacy statement Apparthotel Oranjestaete
1. Introduction
When you contact us, you share personal data with us. You often provide this yourself so that we can answer a pressing question, so you can book a room or so we can keep you informed of matters concerning your visit to Apparthotel Oranjestaete. But sometimes you also provide information without actively sending it to us yourself (for example through cookies). In this privacy statement we would like to explain what information we collect from you, why we need it, what we do with it and what rights you have. In short, how do we handle your personal data and privacy?
1.1. What is personal data?
Personal data is anything that allows us to see or identify you. This includes direct personal data, such as your name, e-mail address, home address and phone number, but also data that allows us to easily determine that certain data or actions belong to you, such as your IP address. When you fill out a form on the website or even when you just visit our website, you provide us with your personal data.
1.2. Who processes your personal data?
This privacy statement applies to all data which are processed by Apparthotel Oranjestaete or for which Apparthotel Oranjestaete is responsible for processing. Below you will find our company and contact details. So you can reach us at any time if you have questions about the processing of your personal data by us.
Business address:
Oranjesingel 66
6511 NZ NIJMEGEN
Contact details:
T. +31 (0)24 845 20 09
E. receptie@hoteloranjestaete.nl
2. What do we use your personal data for?
We would like to explain to you separately for each form what data we request from you, why we request it, what we do with it and where and how we store your data.
2.1. Contact form
Sometimes you want to contact us and for that purpose a contact form is available on the website of Apparthotel Oranjestaete.
2.1.1. What data do we process and why?
We ask for your name, so that we know with whom we have contact. This makes a conversation pleasant and easy. We answer most questions by e-mail. So in order to send you an answer to your question, we need an e-mail address. If you prefer to contact us by phone, entering a phone number is optional. To be able to answer your question or respond to a comment, we ask you to enter a subject and to formulate a message in the contact form. This way we can prepare ourselves well and help you as efficiently as possible.
When you fill out the contact form and provide us with the above-mentioned data, you give us permission to use it for maintaining contact. We will not use the data you entrust to us through the contact form for any other purpose than to answer your question. Apparthotel Oranjestaete never sells personal data to third parties.
2.1.2. Where do we store your data and for how long?
When you fill out the contact form, you give us permission to store it in our mailbox (this is where completed contact forms arrive). After the communication ends, we keep your completed contact form in our mailbox for up to six months. If you want us to delete this data (earlier); please send us a request, and we will of course do so.
2.2. Bookings
It is possible to book an apartment or studio directly through our website. By clicking on 'Book now' you will be taken to the Hoteliers.com secure booking page. Here you go through the booking process step by step. This party handles our direct bookings and therefore we share your personal data with them. For additional information on Hoteliers.com's privacy policy, please review the website.
To fulfill our agreement, we would like to know from you when you want to book a room, how many rooms you want to book and how many people you are coming with. In order to register and confirm your booking, we then ask for your name and an e-mail address. We would also like to know your phone number so we can quickly contact you about your booking if necessary. We ask for your address details so we can register your booking. By clicking 'Confirm' you confirm your booking,
In the booking module of Hoteliers.com there is also the possibility to guarantee your studio or apartment. This is mandatory for guests who are not from the Netherlands. We want to guarantee the payment to prevent guests from not showing up on the day of their booking. We do this by blocking part of the amount on the guest's credit card. This guarantee is handled by Hoteliers.com.
For our convenience, you can also let us know what time you expect to arrive. Here you can also inform us of any special requests regarding your stay. Once you have done this and click on "Next", you can indicate whether you would like breakfast in your room, would like to reserve a parking space or would like extra people to sleep in your room. We ask these questions in order to provide you with the best possible service and to make your stay as pleasant as possible.
2.2.1. Newsletters and marketing communications
We may keep you informed about our newsletters and special offers. This is expressly applicable if you have agreed when making an online reservation or when checking in at our hotel.
If you no longer wish to receive our newsletters or special offers, please let us know by sending an email to receptie@hoteloranjestaete.nl.
2.2.2. Where do we store your data and how long do we keep it?
We store the data for up to six months after your booking in a secure environment of Winner Hotel Software, after which time we remove all data from the database. If you want us to delete your data sooner, please contact us using the details in section 1.2.
2.4. Cookies
2.4.1. Google Analytics
In order to get a good picture of how visitors to HotelOranjestaete.nl use the website, we use the data analysis program Google Analytics. Google Analytics cookies are placed for this purpose. To ensure that we can optimally guarantee your privacy, an agreement has been concluded with Google (based in the United States). The collected data are also anonymized by making the last octet of your IP address invisible. Usage history can thus no longer be traced back to you as an individual. The setting "Share data with Google" has also been disabled, so Google no longer has permission to use your data for its own processing purposes. Nor do we use other Google services in conjunction with the Google Analytics cookies.
3. What are your rights?
3.1. Inspection, modification, deletion or transfer of your data
At any time you have the right to see what data we have on you. Once you inform us that you wish to inspect your data, we will provide this within 30 days.
You also have the right to have your personal information changed or completely removed by Appartotel Oranjestaete. For changing or removing your data, the same term applies as for viewing the data, namely within 30 days. Are you an active customer of Apparthotel Oranjestaete? In that case we need your data to execute our agreement and cannot (yet) remove them.
You have the right to receive your personal data from us so that you can easily transfer it to another organization. You can also ask us to transfer the information directly to a third party. This applies only to data for which you have given us permission and to data that is necessary to perform a contract.
3.2. Withdrawal of consent to process personal data
When you contact Apparthotel Oranjestaete, as described in article 2 of this privacy statement, you give us permission to perform certain actions and (in some cases) to store personal data. You can withdraw this consent at any time. If you wish to withdraw your consent, you can let us know by telephone or in writing. You can find the contact details in section 1.2.
3.3. Filing a complaint
When you do not agree with the way Apparthotel Oranjestaete handles the processing of your personal data, you can file a complaint with us. If we cannot solve the problem between us, you have the right to file a complaint with the Dutch Data Protection Authority.